Human Resources Manager

JOB PURPOSE

The Human Resources Manager will be responsible for managing the company’s HR functions and ensuring that employees, HR processes, and workplace practices are effectively managed and compliant with Zambian labour laws and company policies. The role will support Management in recruitment, employee relations, performance management, disciplinary matters, payroll coordination, staff development, and general HR administration.

KEY DUTIES AND RESPONSIBILITIES

1. Human Resources Management

Manage the day-to-day HR functions of the company.
Provide HR advice and support to Management and employees.
Develop and implement HR policies and procedures.
Maintain confidentiality of employee information.

2. Recruitment & Onboarding

Manage the recruitment process from advertising to selection and appointment.
Conduct interviews and coordinate aptitude tests where required.
Prepare employment contracts and onboarding documents.
Ensure new employees are properly inducted.

3. Employee Relations & Discipline

Handle employee concerns, grievances, and workplace disputes.
Manage disciplinary cases in accordance with company policy and Zambian labour laws.
Advise Management on disciplinary and employee-relations matters.
Maintain proper records of disciplinary cases.

4. Performance Management

Coordinate employee performance evaluations.
Monitor probation and contract periods.
Support Managers in setting employee targets and KPIs.
Develop and monitor Performance Improvement Plans (PIPs) where necessary.

5. HR Compliance

Ensure compliance with Zambian labour laws and employment regulations.
Ensure employment contracts, leave, disciplinary procedures, and termination processes are properly managed.
Keep Management informed of important changes in labour legislation.

6. Payroll & Statutory Matters

Coordinate with Accounts to ensure accurate payroll information.
Ensure proper administration of NAPSA, NHIMA, PAYE, Workers’ Compensation, and other applicable statutory requirements.
Handle employee payroll-related queries in coordination with Accounts.

7. Employee Records

Maintain accurate and confidential employee files and HR databases.
Monitor contracts, probation periods, leave balances, and employee movements.
Ensure HR records are properly organised and updated.

8. Leave & Attendance

Manage employee leave administration.
Monitor attendance, absenteeism, and punctuality.
Provide Management with reports on attendance and leave matters.

9. Training & Development

Identify employee training needs.
Coordinate staff training and development programmes.
Maintain training records.

10. HR Reporting

Prepare regular HR reports for Management.
Maintain HR trackers for recruitment, contracts, probation, leave, performance, disciplinary cases, and other HR activities.
Provide recommendations to Management on HR matters.

KEY SKILLS AND COMPETENCIES

Strong knowledge of Zambian labour laws and HR practices.
Strong understanding of disciplinary and grievance procedures.
Good leadership and people-management skills.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Excellent organisation and attention to detail.
High level of integrity, confidentiality, and professionalism.
Ability to work independently with minimal supervision.
Good computer and HR systems skills.
Ability to work in a fast-paced environment.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in human resource management.
5 – 10 years of HR experience, preferably with experience in an HR supervisory or management role.
Strong knowledge of Zambian labour laws.
Experience in recruitment, employee relations, disciplinary management, performance management, and HR administration.
Knowledge of NAPSA, NHIMA, PAYE, Workers’ Compensation, and other statutory requirements.
Experience using HR systems and Microsoft Office.

Additional Qualifications:

Professional HR qualification or membership with an HR professional body.
Experience in logistics, clearing and forwarding, supply chain, or a similar operational environment.
Experience managing HR across multiple branches.

LOCATION: Ndola, Zambia
DEPARTMENT: Human Resources